Question 1

Do my guests need to sign up?

Accepted Answer

No. Guests scan your QR code and upload instantly — no app downloads, no accounts, zero friction.

Question 2

How does AI face search work?

Accepted Answer

We detect faces on upload, build secure vector embeddings, and let guests find every photo they're in by uploading a quick selfie. No data is shared publicly.

Question 3

Can I control who sees my gallery?

Accepted Answer

Yes. Each event supports a check-in code, host moderation queues, and auto-expiry dates for extra privacy control.

Question 4

What happens after the event is over?

Accepted Answer

Your gallery stays live per your plan's terms — export the full-resolution archive as a single zip anytime from your dashboard's Download All button.

Question 5

What is your refund policy?

Accepted Answer

All purchases, plan upgrades, and addon packages on Snapsy Events are final and non-refundable once activated. You can try Snapsy Events for free on our starter plan before upgrading.

Question 6

Where is my event data stored?

Accepted Answer

All photos and media are hosted securely in multi-region encrypted cloud storage with global CDN distribution and Supabase PostgreSQL metadata encryption.

Frequently asked questions